Cancellation Policy

Cancellation Policy

This cancellation policy (“Policy”) explains what happens if you need to change or cancel a booking with us and how any cancellation fees may apply. Please read this Policy so you understand the notice we ask for, why we ask for it, and what to do if your plans change. It forms part of the terms you agree to when you book a session.

Why we have a cancellation policy

Every appointment is time set aside specifically for you. When a session is cancelled at short notice, that time usually can’t be offered to someone else on our waitlist. A clear cancellation policy helps us keep availability open for all our patients and keeps your treatment on track.

Giving us notice

If you need to cancel or reschedule, please let us know at least 24 hours before your appointment. This gives us enough time to offer the spot to another patient and to find you a new time that suits. You can cancel or reschedule by phone or by replying to your booking confirmation.

Late cancellations

If you cancel with less than 24 hours’ notice, you may be charged 50% of the cost of your booked session. We understand that life happens, so please get in touch as early as you can and we’ll do our best to work something out.

Missed appointments

If you don’t attend a booked appointment and haven’t let us know beforehand, the same 50% charge may apply.

Running late

If you’re running behind, please call ahead. We’ll do our best to still see you, though your session may be shortened so we can stay on time for the patients booked after you.

Changes to this policy

We may update this Policy from time to time. Any changes take effect once posted on our Website, and continued use of our Services means you accept them.

Contacting us

If you have any questions about this Policy or need to change a booking, please contact us on 0431 439 019.